Rabbit boarding and grooming services

1 General agreement and acceptance

These Terms and Conditions govern rabbit boarding and grooming services provided by The Bunny Bungalow (the Service Provider) to the rabbit owner (the Owner). By booking or using our services, or signing or electronically accepting these terms, the Owner acknowledges that they have read, understood and agree to them.

Boarding and grooming services must be booked through our website. Boarding fees are charged per night.

2 Health requirements and owner information

All rabbits must be in good health and free from fleas, mites and contagious diseases.

The Owner must provide accurate information about their rabbit’s dietary needs, medical conditions, known health issues, allergies, sensitivities, behavioral traits or concerns, and special needs. Emergency contact information must be provided at the time of booking.

The Service Provider reserves the right to refuse service to any rabbit that appears ill, aggressive or otherwise unfit for boarding or grooming.

3 Boarding services

The boarding period begins and ends on the dates specified by the Owner and agreed with the Service Provider, including the scheduled drop-off and pick-up times.

Additional charges apply if the Owner fails to collect the rabbit by the agreed date and time. Rabbits not collected within five days after the end of the boarding period will be considered abandoned unless otherwise communicated and agreed with the Service Provider. The Service Provider reserves the right to surrender an abandoned rabbit to a local animal shelter or rabbit rescue.

4 Grooming services

The Service Provider will groom rabbits safely and humanely, taking their comfort and well-being into account. The Owner understands that grooming can be stressful and may result in minor cuts, nicks, skin irritation, stress-related issues or allergic reactions, despite the precautions taken.

If fur is heavily matted or pelted, shaving or additional grooming may be necessary. These procedures may alter the rabbit’s appearance and carry a risk of skin irritation. Depending on the severity of matting, additional time and charges may apply, and more than one visit may be necessary to complete the groom. Every precaution will be taken to avoid nicking or cutting the rabbit. Subject to Section 8, the Service Provider is not liable for veterinary expenses arising from grooming rabbits brought in this condition.

If a rabbit displays aggression that poses a risk to itself or the groomer, the Service Provider may discontinue the grooming session. The Owner remains responsible for the full service cost, regardless of completion. A follow-up appointment may be offered to complete the groom.

5 Medical emergencies

In a medical emergency, the Service Provider will make every effort to contact the Owner immediately. If immediate care is necessary and the Owner cannot be reached, the Owner authorizes the Service Provider to seek veterinary care at its discretion. A transport and veterinary visit fee will apply, and the Owner agrees to pay all associated veterinary costs.

6 Payment deposits and cancellations

Payment for grooming is due at the time of service. Payment for boarding is due at pick-up unless otherwise arranged.

A deposit is required for holiday and peak-season bookings. A deposit may also be required at other times of the year at our discretion.

Cancellations must be made at least three days before the scheduled service. For Thanksgiving, Christmas, New Year’s, Spring Break and Summer School Break bookings, cancellations must be made at least 14 days before the scheduled service. Failure to provide the required notice will result in forfeiture of the deposit.

If the Owner does not attend a grooming appointment, a deposit will be required to make another appointment. Failure to attend that subsequent appointment will result in forfeiture of the deposit.

7 Late and after hours arrivals & pick-ups

A late fee of $15 applies to pick-ups or drop-offs 30 minutes after the scheduled time. After-hours pick-ups and drop-offs may be arranged, subject to availability, for a $15 fee. Additional boarding charges may also apply when the agreed boarding period is exceeded.

8 Liability and owner responsibility

The Service Provider strives to provide a safe and comfortable environment and will take reasonable care and appropriate precautions when providing boarding and grooming services.

To the extent permitted by applicable law, the Owner agrees to hold the Service Provider, its employees, agents and affiliates harmless and waives claims against them for injuries, illnesses, stress-related conditions, allergic reactions, accidental death or other damages arising during or after boarding or grooming, except in cases of gross negligence or intentional misconduct.

Subject to that exception and applicable law, the Service Provider is not responsible for pre-existing medical conditions, unforeseen health issues, or injuries, illnesses or stress-related conditions arising from the rabbit’s own behavior or occurring despite reasonable care. The same exception applies to the grooming-related veterinary expense provision in Section 4.

The Service Provider is not responsible for loss, damage or theft of personal belongings left with rabbits, subject to the exception above and applicable law.

The Owner accepts full responsibility for any damage their rabbit causes to the facility, staff or other animals during its stay. Nothing in these terms excludes liability that cannot lawfully be excluded.

9 Photos and videos

The Owner consents to the Service Provider taking and using photos or videos of their rabbit for promotional, marketing or educational purposes. If the Owner does not consent, they must notify the Service Provider in writing.

10 SMS text communications

By using our services or contacting The Bunny Bungalow by text message, the Owner agrees to receive SMS text messages from The Bunny Bungalow. Message frequency may vary, and message and data rates may apply. The Owner may opt out of SMS text communications by replying STOP.

11 Changes to these terms

The Service Provider reserves the right to update or amend these terms at any time. The Owner will be notified of significant changes. The same updated wording will be made available through the booking software and on the website.

12 Governing law and disputes

These terms are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising under them will be resolved in the appropriate courts of the State of Florida.

13 Contact details

The Bunny Bungalow
13450 73rd Ave, Seminole, FL 33776
Email: info@bunnybungalow.co
Phone: 727-620-5035